23 Tidio Alternatives for Powerful Live Chat & Chatbot Solutions

Nov 14, 2024

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23 Tidio Alternatives for Powerful Live Chat & Chatbot Solutions

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Customers increasingly prefer live chat over email and phone, so adequate customer support has become critical to successful online business. This transition can be overwhelming, especially with all the different options available. For instance, while Tidio is popular, its feature set may not perfectly align with your unique business needs. Luckily, you don’t have to settle for less than ideal. This article covers the best Tidio alternatives to find a seamless, feature-rich live chat and chatbot solution that boosts customer engagement, provides 24/7 Customer Support, and aligns with your budget and business needs.

One great option to consider is ChatBees’s AI customer support. This highly customizable tool can help you achieve your goals by allowing you to create a fully branded live chat experience to improve user engagement and satisfaction.

What Is Tidio and Its Key Capabilities

Tidio is a live chat and chatbot platform designed to help businesses improve customer communication. It combines live chat, AI chatbots, and email marketing into a straightforward tool, making customer support fast and efficient.

Key Features

Tidio comes with some great tools to improve customer service:

Chatbots: Tidio offers customizable chatbots that handle common customer queries and automate lead generation.

Multi-Channel Communication: Manage conversations from your:

Website
Facebook
Messenger
Instagram
Emails, all from a single inbox.

Extensive Integrations: It connects seamlessly with platforms like:

Shopify

WordPress

Zapier

Various CRMs. This makes it easy to integrate with your existing setup.

Customizable Chat Widgets: Tidio allows full customization of the chat widget to match your brand’s colors and style.

Pricing

Tidio has multiple pricing tiers:

Starter Plan: Priced at $29/month

This plan adds 100 live chat conversations, advanced visitor tracking, and more automation triggers.

Growth Plan: Priced at $59/month

This plan offers 250-2,000 live chats and extended analytics for larger support teams.

Tidio+: Custom pricing starts at $749/month for more extensive operations tailored to enterprise-level needs.

Best For: Tidio is ideal for small to medium-sized businesses, especially ecommerce stores, that need a user-friendly solution for managing customer support and engagement.

Why Consider a Tidio Alternative?

While Tidio comes with some great customer service tools, it doesn’t always meet the unique needs of every business. Here are some reasons why some might opt for a better alternative to Tidio:

No Knowledge Base Feature: Tidio lacks a built-in knowledge base feature, necessary for reducing workload with self-service options.

Pricing: Although Tidio’s lower tiers are affordable, businesses with more complex needs might find advanced features (such as AI chatbots and multi-channel automation) locked behind higher-priced plans. This makes the platform less cost-effective than Tidio alternatives, which offer broader features for similar or lower prices.

Infrequent Updates: Some users have expressed frustration with the software's lack of frequent updates and feel unsure about its future.

Limited Customization Options: While Tidio offers some customization, it doesn’t provide the same flexibility as competitors. For example, you can’t fully customize chatbot flows beyond the pre-set templates, which limits the level of personalization and complexity in your chatbot interactions.

Fails to offer multiple language support options to customers: Many businesses working globally fail to offer support to their customers in their native language. While the list of companies that can replace Tidio live chat can go on, these are some of the repeated complaints from their customers that encourage them to look for better alternatives.

AI Customer Experience

Omni Channel Customer Support

Help Desk Ticket Workflow

How to Scale Customer Support

What is a Support Ticket

What is a Help Desk

Help Desk Software Requirements

Helpdesk Best Practices

23 Best Tidio Alternatives for Live Chat Support

1. ChatBees: AI for Optimizing Internal Operations

ChatBees optimizes RAG for internal operations like:

Customer support

Employee support

Our AI customer support software provides:

Highly accurate responses

Easy integration into workflows with low-code or no-code setup

ChatBees' agentic framework automatically chooses the best strategies to improve response quality for these use cases, enhancing:

Predictability and accuracy

Query handling capacity for operations teams

No DevOps is required to deploy or maintain the service.

Key Features

AI Agent with Knowledge Graphs from historical tickets and internal knowledge bases to automate and reduce ticket resolution time by up to 52%!

Build Knowledge Graphs from Your Tickets

Create Knowledge Graphs from popular ticketing systems, like HubSpot Tickets
Accelerate new ticket resolution with insights from historical ticket data.
Integrate support and sales pipelines into separate collections for streamlined access. Analyze private AI on your knowledge base. Train your private AI using internal knowledge bases (PDFs/DOCs, Web Help Center, Notion, Confluence, and Google Drive).

ChatBees periodically updates your AI to keep it current.

AI Customer Support Starts Working: ChatBees takes care of the rest by automatically analyzing and researching incoming tickets, providing actionable insights directly in your ticket system, and using Copilot, the support agent, to resolve the ticket quickly and efficiently.

Connectors and Integrations: ChatBess supports a growing list of knowledge bases and messaging platforms, including:

Confluence
Notion
Drive
Slack
Discord
Hubspot

Conversational AI Chatbot Quickly and Easily Build ChatBots on your Preferred Platforms: Focus on your business.

Website ChatBot RAG Enhanced Chatbots That Don’t Hallucinate: Instantly improve customer satisfaction and engagement by responding to customer questions on your website using the most relevant data for your users.

Lead Capture: Collect valuable feedback and customer emails for follow-up.

Customize Logo, Brand and Hint Message for Your Company: No extra cost, included in the add-on price.

SlackBot Empower Your Employees with Instant Answers to Their Questions: Use /bees command to ask questions privately to the bot or publicly in the channel. Enhance team productivity and streamline internal communication.

Auto Knowledge Base Update: No code UI must be ingested from PDFs/DOCs, Websites, Google Drive, Notion, and Confluence. Auto-periodic ingestion keeps the knowledge base up-to-date. No DevOps is required to deploy and maintain the service.

Try our AI customer support software to 10x your customer support operations. Get started for free; no credit card is required. Sign in with Google and get started on your journey with us today!

2. ProProfs Chat: Budget-Friendly Live Chat Software

ProProfs Chat is one of the best Tidio alternatives you’ll find. It is an easy-to-use live chat software offering a better list of features than Tidio at better pricing packages. It does everything from support process automation to closing sales faster for your business.

You can queue your incoming chats and ensure customers get a solution from your team before they leave.

Targeted Chat Invitations and Integrations

ProProfs Chat also helps you customize and send chat invitations to visitors on their website based on their browsing patterns. This lets you strike the proper conversation with the visitors and ensure they understand your business better. Besides this, you can also enhance its functionality by integrating it with multiple platforms simultaneously. It offers integrations with platforms like:

Salesforce

Microsoft Dynamics

MailChimp

WordPress

Shopify

Others

Key Features

It offers a chatbot feature to help your business automate its support process and improve lead-generation efforts.

Improves engagement and upsell opportunities through features like:

Announcements
Chat greetings

It allows you to integrate with multiple third-party and native support apps to create your support and sales bundle.

Provides access to detailed reports that help you see how your team is performing and whether your customers are satisfied.

Integration with eCommerce platforms like:

Wix
Shopify
Magento
BigCommerce.

It helps your business understand customers by tracking their behavior and capturing feedback once a chat ends.

Pros

ProProfs Chat is one of the best Tidio chat competitors because it offers all the features and even more at better pricing packages. This alone should motivate businesses to invest in this support tool.

Cons

ProProfs Chat should work on adding new chatbot templates for their clients. It would help them set up a chatbot on their website faster.

Pricing Plans

Forever free for a single operator and $19.99 for teams

3. Zendesk Suite: A Comprehensive Customer Support Tool

Zendesk Suite is another customer support solution that is considered the best Tidio alternative. This platform helps your business offer solutions to customers in real-time and encourages them to return to your brand more frequently.

Proactive Customer Engagement

With Zendesk Suite, you can make the first move with your prospects and customers. It helps you capture their information and what they’re looking for via pre-chat form. This helps your agents personalize their experience with your brand and successfully retain them.

Key Features

It helps you offer real-time support to website visitors no matter where your agents are through mobile apps.

Enables agents to create more engaging conversational experiences for visitors and customers by offering access to:

GIFs
Emojis
Forms
Canned responses

It offers access to features like chatbots that help you automate support queues efficiently.

Organizes conversations with visitors and customers as agents route chats to the right department and add tags based on their nature.

Allows you to assess each agent’s performance by offering access to detailed reports.

Pros

The live chat solution is quite easy to use and a feature-rich product that’ll help your business meet all expectations of support and sales process.

Cons

Users can encounter issues with uploading and exporting data when using Zendesk. What’s worse, sometimes the data gets deleted or goes missing for no reason.

Pricing

Suite Team Plan: $49/agent/month

Suite Growth Plan: $79/agent/month

Suite Professional Plan: $99/agent/month

Suite Enterprise Plan: $150/agent/month

Additional Enterprise-Ready Plans: Start at $215/agent/month

4. Freshchat: A Multichannel Customer Support Software

Freshchat is another live chat software you should consider when searching for a Tidio alternative. With this live chat solution, you can create a multichannel customer service system for your business. You can integrate it with platforms like:

LINE

Facebook

And more

You can even capture customer requests on the go with its mobile app.

Besides a multichannel system, you also get the liberty to become more proactive with your customer service process. You can reach out to visitors with a message that tells them that they can get in touch with my agents right away.

Key Features

Offers chatbot, Freddy, and its detailed analytics and reports even in the free plan.

It helps your admins perform bulk actions like chat assignments, convert conversations into tickets, and more.

It allows agents to add conversation labels so that other agents can refer to them in case they encounter the same customer.

It allows your business to segment prospects into different categories to simplify the sales process.

It helps your business to auto-assign chats to available agents in the team to distribute the workload equally.

Pros

The Freshchat team is known for offering spontaneous support to users in case they encounter troubles or bugs.

Cons

Many users found their chatbot, Freddy, delaying conversations with many customers. This has cost them customers, as it ended up creating a bad experience for many website visitors.

Pricing

Sprout Plan: $0/100 agents/month

Blossom Plan: $13.40/agent/month

Garden Plan: $26.81/agent/month

Estate Plan: $44.24/agent/month

Forest Plan: $67.04/agent/month

5. Olark: A Straightforward Live Chat Tool

Olark is one of the recognized live chat solutions in the SaaS market. This live chat app is perfect for engaging your customers in real-time conversations and understanding their needs faster. It even helps to store leads and organize them while agents are still conversing with them.

Maximizing Engagement with Automated Chat Triggers

Olark’s other features, like chatbot, pre-chat form, and offline messages, can help your business become more active in capturing leads for your business. It also enables users to trigger chat messages for special offers at specific periods. All you need to do is identify your visitors' average time on my website and trigger these messages during their browsing experience to boost engagement opportunities.

Key Features

Offers insightful reports that help you track:

Chat volume
Visitor history
Analytics
And more

Under detailed team management settings, admins can create groups, set conversation limits, monitor agent activity, and more.

Provides access to customization settings such as:

Language selection
Chatbox theme
Custom logo
And more

Integrates with platforms like:

Webhooks
Mailchimp
WordPress
Salesforce
Others

It helps you access and control visitor’s screens through features like co-browsing

Pros

Olark supports a simple user interface that anyone can use. This live chat solution requires no coding knowledge or experience.

Cons

This live chat software does not allow users to send images or other files during an ongoing conversation with prospects or customers. Such challenges force customers to use other platforms to share product information.

Pricing

Starts at $19/agent/month and offers discounts on annual subscriptions

6. Giosg: No-Code Customer Engagement Software

Giosg is a great alternative for Tidio. The Giosg Sales Acceleration Platform includes many tools to help businesses support their customers and increase sales. The platform aims to create better online experiences with options to greet and guide your website visitors proactively. Giosg easy-to-use, no-code solution includes:

Live chat

Chatbots

One-to-one

One-to-many video

You can also create pop-ups, shoppable videos, and gamification elements with the giosg platform.

Key Features

Track all your conversations in one secure place, on your desktop or mobile

Provide proactive customer service and sell more with targeted interactions.

You can create shoppable videos to improve your sales

The live chat can be connected to a video call if the website visitor wants to see the product.

Pros

The platform requires no coding skills and is simple to use. Consultancy is included in the price.

Cons

No free options

Pricing

Starting Plan: €199/month

Business Plan: €349/month

7. Crisp: A Multichannel Customer Service Platform

Crisp is yet another Tidio alternative that your business should give a shot. This live chat software is known for its chatbot feature. It helps you offer instant support; true. Nevertheless, it is also known for simplifying the onboarding process for its customers.

Crisp Live Chat users can easily connect it with social media platforms like Messenger and Twitter to help customers connect with their business faster.

The multichannel customer service efforts don’t come to an end here. You also get to connect Crisp Chat with your:

Twilio

LINE

Other accounts

This is one of the best ways to simplify the support process for your customers by offering every possible channel they like to connect with your brand.

Key Features

It helps your agents receive live alerts on incoming chats and even enables them to escalate chats to other departments.

Allows operators to schedule appointments with customers while having a conversation with them.

Automates chat routing and distributes chats equally to avoid agent burnout.

It supports using chatbot features to help you capture leads for your business in real-time. It also enables you to make product recommendations based on audience targeting.

Pros

The best part about this live chat solution is its ability to offer precise multilingual support to customers. That means the translations are correct, helping your business connect with your target audience in their native language.

Cons

One drawback of Crisp Chat is that it captures the subject line of previous conversations and sometimes fails to show the actual interaction between the customer and agent.

Pricing

Basic Plan: $0/mon/2 seats

Pro Plan: $25/mon/4 seats

Unlimited Plan: $95/month, unlimited seats

8. Help Scout: A Help Desk System with Live Chat

Help Scout is primarily seen as a help desk system. Nevertheless, it owns a live chat system bundled with its help desk system.

It helps users capture real-time leads, just like popular live chat systems.

It helps users offer instant answers to visitors by displaying self-help article links before they initiate a chat.

In addition, users can escalate their chats to different departments to ensure that customers get answers to their queries faster. You can also find integrations with multiple platforms to help you store, nurture, and convert leads into customers.

Key Features

Captures leads automatically during an ongoing conversation.

It helps your agents escalate the issues faster to other departments.

Displays self-help articles for your customers and reduces incoming chat requests.

Allows you to create an all-in-one support system for your business by offering access to:

Help desk
Knowledge management
In-app messaging
And more

Offers multiple customization options to help you build a chat widget of your preference.

Pros

The simple UI makes this live chat solution one of the best Tidio alternatives in the market. You can set it up quickly and start the real-time support process.

Cons

While the all-in-one solution is a great idea and helps users save more, it would be great to see Help Scout offer live chat as a standalone solution to its customers.

Pricing

Standard Plan: $20/agent/month

Plus Plan: $35/agent/month

Company Plan: Request a quote

9. LiveChat: A Powerful and Popular Live Chat Software

LiveChat is one of the top Tidio alternatives in the market that you’ll come across. It stands out as a live chat solution because it captures customer requests from multiple platforms and help agents manage them all in one place. That also means that LiveChat helps your business capture leads from all these platforms at the same time as well.

Qualifying Leads and Tracking Success

What’s more, it simply doesn’t capture leads. It also qualifies leads for your business by using its chatbot feature. You can even keep a close eye on chats that help your business add more revenue to your business. Track what worked in those conversations and arrive at strategies that can be used in the long run.

Key Features

Offers integration with 200+ platforms to enhance the customer’s experience with your brand.

It allows you to use different chat tools, such as tags, canned responses, transfer, ratings, file sharing, and others, to simplify the support experience.

It helps you track agent performance, ticket reports, customer reports, and more through in-depth reports.

Provides different security settings to improve the customer data storage process.

Allows your business to connect multiple messaging channels like:

Apple Business Chat
Facebook
Others

Pros

This tool is perfect for improving website engagement and ensuring you never miss out on support requests from other platforms.

Cons

Many of their existing customers have consistently complained about facing a lag when using this live chat software. This lag can increase wait time, resulting in frustrated customers who leave.

Pricing

Starter Plan: $16/agent/month

Team Plan: $33/agent/month

Business Plan: $50/agent/month

Enterprise Plan: Request a quote

10. Drift: More Than Just a Chatbot Tool

Drift is much more than chatbot software, which is why it is on our list of Tidio alternatives. While their chatbot solution is more prominent, when it works with their live chat system, it offers better sales and support results.

Streamlined Lead Qualification and Conversion

As its users, you can target prospects likely to convert in real time faster. Its chatbot feature helps your business identify these prospects and transfer them to the sales team immediately. The sales team can have instant conversations with them and bring them on board for your business.

With chatbot and live chat functionality working together, your business can improve the customer acquisition process more easily.

Key Features

It helps you engage, qualify, and nurture leads on your website through its chatbot feature.

Allows your business to identify anonymous visitors on your website and create personalized experiences.

It helps you route leads to the right sales representatives instantly.

It enables your business to identify a specific audience for your business and target them when they land on your website.

Offers support in multiple languages to help customers converse in their native language.

Pros

The best part about this tool is that it helps your business measure its sales and support efforts hassle-free. With its in-depth reports, you can track chatbot and agent performances simultaneously.

Cons

Drift currently needs a proper explanation of each feature and an immediate revamp. It should also work on its backend, which can confuse its users.

Pricing

Drift offers three plans:

Premium

Advanced

Enterprise

To request a quote, you must contact their teams.

11. Tawk.to: A Free Tidio Alternative

Want free live chat software as a Tidio alternative? Check out Tawk.to. This free live chat software is one of the most sought-after solutions. Tawk. to helps businesses improve customer experience personalization by helping users connect with customers in 45+ languages.

Users will also like that it can track customer sentiments through their feedback. This helps your business improve services according to customers' preferences and drive better engagement efficiently. Besides that, it even encourages operators to communicate with one another during an ongoing chat through features like agent-to-agent messaging.

Key Features

Allows you to monitor visitors in real-time

It enables you to send messages to visitors in their local language.

It helps you answer questions on the go with its mobile app.

Allows your agents to respond faster to customers with shortcuts like canned responses.

Offers in-chat payment options, which can prove fruitful for online businesses.

Pros: Tawk.to is preferred by many businesses who prefer to avoid setting up their live chat solution on the website by themselves. They offer easy setup options where they implement their live chat on their customers' websites, helping them avoid any issues.

Cons: Users can easily experience a delay in notifications for incoming chats, which lasts about 2 to 4 minutes. This can make the visitor lose interest and leave without having a conversation.

Pricing

Tawk.to live chat app is entirely free. But if you need help with chat support and want to hire agents from tawk.to, it will cost you $1 per hour.

12. Intercom: A Business Messenger for Customer Support

Intercom is our last contender on the Tidio alternative list. The brand markets itself as a platform that enables businesses to build conversational experiences for their customers. It promises to capture leads immediately and store other necessary information that may prove handy for sales and support teams to create personalized experiences.

Boosting Productivity with Seamless Integrations

This business messenger is known for offering more than 250 integration options. These can help businesses enhance their agents' productivity and improve customer experience efficiently.

Key Features

It enables you to keep track of all conversations in their inbox.

Provides all the information related to a customer in one place to help you personalize their experience.

Its messaging platform helps you become proactive, enabling your support team to address an issue before a customer encounters it.

Allows your business to help customers with chatbot or self-help articles before they reach your agents.

It helps you store customers' chat history so that they can pick up the conversation where they left off later.

Pros

It is easy to use and install. The starter plan offers its customers a complete sales, support, and marketing bundle.

Cons

As good as this tool is, many of its existing customers were forced to drop it from their support stack as it exceeded their budget. It can be expensive in the long run and even abruptly cut your support budget.

Pricing

They have a starter plan priced at $79/month. They also have plans for conversational marketing, conversational engagement, and conversational support, for which you need to contact their team and request a quote.

13. ChatBot: An AI-Driven Chatbot Solution

ChatBot is an AI-driven platform that is revolutionizing customer interactions across industries. It seamlessly integrates with popular sales and customer service tools to offer an intuitive interface for:

Marketers

Sales teams

Customer support agents

This innovative solution delivers prompt and accurate AI-generated responses, ensuring that customers receive real-time information and enhancing their experience with brands. ChatBot provides various templates for different purposes, such as:

Real estate

Lead generation

Discount offers

What sets ChatBot apart is its straightforward setup process, which makes it accessible to businesses of all sizes without requiring coding expertise.

24/7 Accessibility and Secure Interactions

ChatBot's 24/7 support feature ensures that customers can always reach out for assistance, thus improving customer service. As an additional benefit, ChatBot's commitment to data security is evident through its avoidance of third-party providers, resulting in reliable and secure interaction management.

ChatBot offers a free 14-day trial to help businesses collect contact data and build stronger customer relationships.

Pros

AI-driven Precision: ChatBot provides accurate real-time responses to customer queries, improving their experience with the brand.

24/7 Support Capability: ChatBot provides round-the-clock support, ensuring constant customer accessibility and improving overall customer service and satisfaction.

Data Security and Independence: It operates autonomously and ensures robust data security, guaranteeing safe management of interactions and customer data on the platform.

Personalization and Contact Data Collection: Businesses can use ChatBot to personalize interactions, collect contact data, and establish stronger connections with their audience.

Integration with the Text Ecosystem: ChatBot is part of the Text ecosystem and can be easily integrated with LiveChat, KnowledgeBase, and HelpDesk.

Cons

Limitations in AI Scope: AI can solve many cases, but there are still situations where it requires human expertise or understanding to find the best solution for a customer.

Trial Limitations: While offering a free trial, some advanced features may not be fully accessible, limiting comprehensive testing before implementation.

14. JivoChat: All-in-One Customer Communication Tool

JivoChat is a customer communication tool that simplifies the process by consolidating various channels like:

Website

Live chat

Social media platforms (Facebook, Instagram, WhatsApp)

Phone

Apple Business Chat

Its sophisticated chatbot and live chat system are designed to improve customer satisfaction across multiple channels.

Pros

“Callback” Feature: The platform has a "Callback" feature that lets visitors request an agent call at a specified time by providing their phone number. This enhances convenience and accessibility for customers needing immediate assistance.

Encrypted Team Chats: All are securely encrypted and stored in cloud servers for confidential internal communications.

Cons

Limited Customer Support Availability: JivoChat's customer support may not be available 24/7, which could result in wait times of up to 24 hours for replies. As a result, timely issue resolution could be impacted.

Outdated Ticketing System: The JivoChat ticketing system needs advanced features such as load-based or round-robin assignments, which could hinder the efficient management and distribution of customer inquiries.

15. Gorgias: Best Help Desk for Ecommerce Businesses

Gorgias is a customer service software designed specifically for ecommerce businesses. It works with major platforms like:

Shopify

BigCommerce

WooCommerce

The software aims to simplify customer and support team operations by seamlessly integrating with these platforms and centralizing customer data within its dashboard.

Pricing

I won’t hide; Gorgias is extremely expensive. The most affordable plan starts at $60/month and includes just 300 tickets monthly. The advance plan costs $900/mo with a cap of 5,000 tickets per month.

Pros

Deep Shopify Integration: Gorgias integrates with Shopify, allowing users to access and modify customer data directly from the Gorgias dashboard. This integration streamlines tasks such as:

Order modification

Refunds

Management

Custom Tags and Channel Integrations: Gorgias allows custom tags to organize conversations. It integrates with:

Email
Facebook
Instagram

And more for unified customer query management

Cons

High Cost: Gorgias' pricing could be a limiting factor for many businesses. The plan encompassing all features is $750/month, which might be prohibitive for smaller or growing e-commerce ventures.

Ticketing System Perception: Some users feel Gorgias is more like a ticketing system than a conversational tool, which may reduce its appeal to businesses that value personalized customer interactions.

Social Intents is the best live chat tool (+ AI-powered chatbot solution) for seamless integration with popular collaboration platforms like:

Microsoft Teams

Slack

Webex

This makes it super convenient for businesses already using these tools to manage customer communications without switching between apps.

Key Features

Multi-Channel Support: Chat with customers across platforms like:

Slack
Microsoft Teams
Zoom
Webex, without needing to open additional apps.

AI-Powered Chatbots: Social Intents integrates with ChatGPT and Dialogflow, allowing you to automate chats and hand them over to customer support agents when needed.

Customizable Chat Widgets: You can tailor your live chat widget with your company’s:

Colors
Logos
Proactive chat options

Real-Time Analytics: Track chat performance with insights like:

Average chat duration
Response time
Missed chats

No Per-Agent Pricing: Most plans allow unlimited agents without additional costs, making Social Intents perfect for growing teams.

Pricing

Free Trial: Test all the features at no extra cost here

Starting Plan: $39/month for 200 chat conversations, 1 widget, and ChatGPT integration

Basic Plan: $69/month with 1,000 chat conversations and unlimited agents

Pro Plan: $99/month, removing co-branding and increasing the number of widgets and websites you can use

Business Plan: $199/month, with 10 widgets, real-time auto-translation, and other advanced features

17. Re:amaze: Live Chat for Ecommerce

Re:amaze offers live chat functionality that is especially popular among ecommerce companies looking for an all-in-one communication tool that unifies:

Social media

Live chat

Key Features

Omnichannel Support: Re:amaze integrates live chat, email, social media, SMS, and VoIP, allowing your team to handle all customer interactions from one place.

Automation & Bots: Automate repetitive tasks with workflows and custom chatbots, which can help you send proactive messages and handle common customer queries.

Help Center & FAQs: Re:amaze offers an integrated knowledge base so your customers can find answers independently, reducing the load on your support team.

Real-Time Customer Data: Monitor customer activity on your site and engage them proactively based on what they’re browsing or purchasing.

Mobile-Friendly: Available on iOS and Android, Re:amaze allows your team to respond to user inquiries on the go.

Pricing

Basic Plan: $29 per user/month

It includes live chat, email support, social media integration, chatbots, and FAQs.

Pro Plan: $49 per user/month

It adds multiple brand management, SMS support, and advanced reporting.

Plus Plan: $69 per user/month

It includes staff performance tracking, live screen sharing, and in-chat video calls.

Starter Plan: $59/month flat rate

It is designed for businesses just starting out with unlimited team members but limited to 500 responded conversations.

18. HelpCrunch: Customer Communication Tool with Live Chat Focus

HelpCrunch is an all-in-one customer communication tool that combines live chat, email marketing automation, and a help desk. It’s perfect for businesses that want to handle customer support and marketing in one place.

Key Features

Email Marketing Automation: Send personalized email follow-ups after chats or set up automated email sequences for lead nurturing or onboarding.

Knowledge Base: HelpCrunch includes a knowledge base so customers can find answers independently.

Visitor Tracking: Track visitors’ actions on your site, see their journey, and tailor your responses based on their behavior.

Integrations: Connect with popular platforms like:

HubSpot
Salesforce
Twilio
Embed it in WordPress sites

Pricing

Pricing Standard Plan: $15/month per user, which includes live chat, email automation, and basic reports

Premium Plan: $25/month per user, with more features like unlimited pop-ups and advanced automations

Enterprise Plan: $620/month for larger teams needing dedicated support and more complex features

19. LiveAgent: Customer Support Software with Live Chat

LiveAgent is a customer support software that brings live chat, ticketing, email, and social media messages into one platform.

Key Features

Omnichannel Support: LiveAgent allows you to manage conversations from email, live chat, social media platforms, and even phone calls in one dashboard.

Visitor Tracking & Analytics: Track users' actions on your site in real time and gain insights into their behavior.

Built-in Call Center: This functionality lets you manage calls directly from your computer without needing a separate phone system.

Pricing

Pricing Ticket Plan: $15/agent per month, offering email ticketing, a knowledge base, and contact forms.

Ticket + Chat Plan: $35/agent per month, which includes call center support and visitor monitoring.

All-Inclusive Plan: $59/agent per month, includes call center support, video calls, time tracking, and social media integrations.

20. DelightChat: Customer Support Tool for Ecommerce

DelightChat is an e-commerce customer support tool built for SME brands. It enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support and painlessly resolve customer queries from a single screen.

Pros

Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.

DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.

DelightChat offers excellent value for money, and it is significantly cheaper than the other options on this list.

DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.

Most importantly, you can collaborate with your team within the app. There is no need to toggle between tabs, which can lead to a loss of productivity and work hours.

Cons

DelightChat only integrates with Shopify, allowing it to access your Shopify admin dashboard data. Nevertheless, it will soon be available for other e-commerce platforms like BigCommerce, WooCommerce, and Magento.

21. Richpanel: Customer Service Software for Ecommerce

Richpanel helps ecommerce businesses to manage their customer service seamlessly. With Richpanel, you can easily track, manage & resolve queries quickly. You can manage all your:

Support channels

Live chat

Facebook

Instagram

This saves a lot of time & helps the support reps be more productive.

Pros

Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes:

Live chat

Facebook

Instagram

You can eliminate up to 30% repetitive support requests with its self-service feature. It offers a personalized experience where customers can:

View or track orders

Peruse FAQs

Start a new conversation too

They integrate with top ecommerce platforms like:

Shopify

Magento

WooCommerce

In Richpanel, you can create self-service workflows to resolve the commonly occurring scenarios for your support.

Cons

According to many customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive. Their pricing starts at $249/mo for just 1000 customer conversations, which can be quite expensive.

Richpanel isn’t built for seamless collaboration with your team. You might still have to use another tool to collaborate with your teammates. Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process 1000 monthly orders.

22. Front: Customer Communication Software for Ecommerce

Front is a customer communication software built to help teams easily communicate with their customers while combining emails, apps, and team members into a single view. It’s more of a horizontal tool that can be used for many purposes, one of which is ecommerce customer support.

With Front, you can serve your customers across:

Multiple platforms

Viz.

Calls

Live Chat

Facebook

Pros

Front is a shared inbox that allows you and your team to get better visibility into all customer email accounts from one screen. You can seamlessly collaborate within the app: tag team members to specific tickets, assign tickets, snooze/close tickets, etc. Front integrates with your top business software in your daily workflow.

Cons

Front is neither a full-fledged customer support tool nor built for e-commerce. This is a big disadvantage since e-commerce store owners have specific requirements that can’t be met using this tool. Many times, emails that are being archived, sent, or deleted aren’t being synced correctly with Gmail.

The Front notifications system isn’t the best. It is easy for emails to get lost between technical support emails and company emails. Setting it up takes a lot of time, as the settings aren’t intuitive enough.

Pricing

The plan with the bare minimum features is $24/user/month, but since you need to sign up with at least two users (licenses), it’s $48/month. This can quickly get costly as you scale up your support team.

23. Denser.ai: AI Chatbot for Ecommerce

Denser.ai’s simple, user-friendly design, paired with smart AI technology, makes it powerful for handling customer chats.

Powered by Next-Level Conversational AI

One key feature that sets Denser.ai apart is its use of advanced semantic AI. This technology allows its chatbots to understand better and respond to customer queries with a higher degree of accuracy. Unlike basic chatbots, Denserbots can process and interpret the nuances of customer communication to ensure more relevant and context-aware responses.

Denser.ai is also specifically designed to work well with online stores and websites that use systems like:

Zapier

Shopify

WordPress

This means it fits right into various setups to help different types of businesses improve their customer service.

This AI platform lets you customize your chatbot to ask and answer questions that suit your specific customer needs, making it more personal and effective.

Pricing

Denser.ai and Tidio offer a range of pricing plans to accommodate businesses of all sizes, each starting with a free plan perfect for startups.

Pricing Free Plan: No cost with essential features and ideal for startups

Starter Plan: $19 per month

Great for individuals or small startups needing essential tools

Standard Plan: $89 per month

Suitable for small teams that need more functionality

Business Plan: $399 per month. Best for larger businesses that require a full range of features and support

Help Desk Benefits

Customer Experience Automation

SaaS Help Desk

Ticket Escalation

Self Service Customer Support

Service Desk Automation Ideas

Help Desk Benefits

Common Help Desk Problems and Solutions

Best Help Desk Software for Small Business

Generative Ai for Customer Support

Best Incident Management Software

Best Open Source Ticketing System

Which Tidio Chat Alternative Should You Choose?

When it comes to help desk tickets, speed is the name of the game. So, it's no surprise that one of the first things that go wrong for customers is slow responses. The longer customers wait for answers, the worse the situation gets. That's why it's crucial to notify operators of incoming chats to reduce response times immediately.

Notification is a minor feature that many Tidio chat competitors already offer, even for free. Nevertheless, it all depends on how prompt these notifications are. If the messages about the new chat are delayed, you will likely lose your prospects and customers more frequently.

Support Multiple Languages for Improved Experience

You can only call your pick the best Tidio alternative when you know it helps you offer support to customers in their native language. With a feature like this, you can ensure that your customers are satisfied, and it will encourage you to target a broader audience for your business.

Better Automation Skills to Never Miss Support Opportunities

There is no doubt that Tidio offers that feature to its users. Tidio similar software solutions in the market offer way better automation of customer support and sales processes. Therefore, when looking for a live chat, don’t judge it based on its chatbot abilities.

Other features, such as automatic routing and chat triggers, can also automate your business's support process.

Help You Market Latest Offers, Upgrades & Discounts!

You shouldn’t restrict using live chat software as a support or sales tool for your business. It even helps you market your:

Latest offers

Product upgrades

And more

Many live chat solutions help you make announcements that encourage visitors to initiate an interaction with you and engage further. Such features are a must-have for your business.

Allow You to Make Customizations as Per Your Preference

From a seamless chatbot builder to multiple customization settings, Tidio tends to miss out on a lot. That’s why you need to look for a chat tool that offers multiple chat settings and provides an easy-to-use chatbot builder to its customers.

User-Friendly Interface

A simple and intuitive interface ensures your team can quickly adapt to the new tool without

a steep learning curve. Look for a solution that is easy to navigate and use, which can help improve productivity and reduce the time needed for training.

Integration Capabilities

It's crucial to be seamlessly compatible with your existing systems and tools to keep your workflow efficient. Ensure your alternative can easily connect with your CRM or email marketing software to achieve customer satisfaction.

Use ChatBees’ AI Customer Support Software to 10x Customer Support Operations

ChatBees optimizes operations like customer and employee support with AI customer support software. With ChatBees, you get the most accurate response and can easily integrate our software into your workflows in a low-code, no-code manner.

Our agentic framework automatically chooses the best strategy to improve the quality of responses for internal and external operations. This improves predictability and accuracy, enabling support teams to handle more queries. No DevOps is required to deploy and maintain the service.

How Can ChatBees Help My Business?

ChatBees helps businesses improve their internal operations to boost customer satisfaction and retention. By increasing the accuracy and speed of responses to support queries, the software allows companies to reduce their reliance on human agents. Instead of letting customers wait for hours or days for an email response from a human, you can use ChatBees to answer their questions accurately in real-time.

This helps operations teams manage the load of incoming queries and improves the overall customer experience.