ChatBees Joins NVIDIA Inception to build AI Teammates

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ChatBees has joined NVIDIA Inception, a program that nurtures startups revolutionizing industries with technological advancements.

ChatBees is focused on building AI Teammates that assist in human aided internal operations. It helps create new workflows to convert manual operations that involve looking up different systems for information, aggregating them into a coherent response, then executing on actions to resolve the issue.

Driven by shifts in consumer behavior and the pandemic, industries like e-commerce continue its explosive growth and transformation. Global e-commerce sales are projected to reach $6.4 trillion by 2024, according to Statista. This unprecedented growth in e-commerce implies more users are interacting with these systems daily. More interactions have led to a significant increase in customer support tickets to be handled by customer operations, engineering, and sales teams. This places immense pressure on existing internal teams. In fact, industry reports indicate that businesses have seen a year-over-year increase of over 20% in customer inquiries, intensifying the workload for human agents.

Hiring and training human agents takes time, but scaling existing workforce to meet new demand with automations is easier. This allows higher value tasks being handled by the humans, and more automatable tasks handled by the “AI Teammates.” ChatBees.ai is on a mission to build such AI Teammates for customers.

Joining NVIDIA Inception will help ChatBees to innovate on bringing the latest AI models and optimizations to customers. We are also excited about the potential to enable more customers looking to automate their operations workflow with AI Teammates. The program will also offer us the opportunity to collaborate with industry-leading experts and other AI-driven organizations.

“We have spoken to customers across geographies and verticals, one common theme is they are looking to disrupt their product and operations with AI. Customers have become savvy and they are willing to adopt new technologies faster. Bringing the latest AI models and innovations is crucial for being successful as a startup. NVIDIA inception program enables us to do just that,” said Jun Luo, co-founder of ChatBees.ai.

NVIDIA Inception helps startups during critical stages of product development, prototyping and deployment. Every Inception member gets a custom set of ongoing benefits, such as NVIDIA Deep Learning Institute credits, preferred pricing on NVIDIA hardware and software, and technological assistance, which provides startups with the fundamental tools to help them grow.

Augmenting Teammates with AI

“ChatBees has helped engineering team by aggregating information from public knowledge bases, and Confluence into a single knowledge graph. This enables teams to quickly query and access the information they need, enhancing productivity.” said Ed Asariyan, Director of Engineering at Parallels.

Creating a unified knowledge graph across repositories is enabled by ChatBees RAG pipeline backed by its own vector database to store the ingested data from a variety of sources (Jira, Confluence, HubSpot, Notion, GDrive, PDF, Websites, CSV). These data sources are vectorized into tokens and available for semantic search when a user submits a query. ChatBees has capability to integrate with various LLM models and tune the output based on customer requirements. Agentic RAG allows for re-ranking, hybrid search, and prompt injection within the pipeline.

ChatBees leverages NVIDIA GPUs on AWS development environments to bring your own data source and build a knowledge graph. Users can do semantic search over this with support for reranking to get appropriate responses.

Looking Ahead

Our acceptance into the NVIDIA Inception program benefits our community of users and partners. We are committed to pushing the boundaries of what’s possible in AI-powered internal operations. Stay tuned for upcoming features and enhancements as we continue to evolve and bring you the best in conversational AI.

To learn more about ChatBees and our services, visit www.chatbees.ai.