Azure RAG, for Retrieval Augmented Generation, has revolutionized business operations by enhancing internal processes and efficiency. Imagine streamlining your operations and effortlessly boosting productivity. This article will investigate how Azure RAG can be a game-changer for optimizing internal operations using serverless Language Model inference.
Introducing ChatBees's solution, serverless LLM, a powerful tool specifically designed to help you optimize internal operations using Azure RAG. Let's explore how this innovative approach can help you reach your goals seamlessly.
What Is Retrieval Augmented Generation?
RAG is a powerful technique that combines retrieval capabilities from a knowledge base with language generation. By incorporating your own data, it can provide more personalized and targeted responses. This is crucial because large language models like ChatGPT are trained on public internet data available at a specific time, which might not meet all your needs. RAG lets you generate answers specific to your data, ensuring the information is up-to-date and relevant.
How Does Retrieval-Augmented Generation(RAG) Work?
Gather all the data needed for your application. For an electronics company's customer support chatbot, this can include user manuals, a product database, and a list of FAQs.
Data chunking
Data chunking is the process of breaking your data down into smaller, more manageable pieces. For instance, if you have a lengthy 100-page user manual, you might break it down into different sections, each potentially answering different customer questions.
This way, each chunk of data is focused on a specific topic. When a piece of information is retrieved from the source dataset, it is more likely to be directly applicable to the user’s query since we avoid including irrelevant information from entire documents. This also improves efficiency since the system can quickly obtain the most relevant information instead of processing entire documents.
Document embeddings
Now that the source data has been broken down into smaller parts, it needs to be converted into a vector representation. This involves transforming text data into embeddings, numeric representations that capture the semantic meaning behind text.
In simple words, document embeddings allow the system to understand user queries and match them with relevant information in the source dataset based on the meaning of the text, instead of a simple word-to-word comparison. This method ensures the responses are relevant and aligned with the user’s query. If you’d like to learn more about how text data is converted into vector representations, we recommend exploring our tutorial on text embeddings with the OpenAI API.
Handling user queries
When a user query enters the system, it must also be converted into an embedding or vector representation. The same model must be used for both the document and query embedding to ensure uniformity.
Once the query is converted into an embedding, the system compares the query embedding with the document embeddings. It identifies and retrieves chunks whose embeddings are most similar to the query embedding, using measures such as cosine similarity and Euclidean distance. These chunks are considered to be the most relevant to the user’s query.
Generating responses with an LLM
The retrieved text chunks and the initial user query are fed into a language model. The algorithm will use this information to respond coherently to the user’s questions through a chat interface.
Enhancing Internal Operations with ChatBees's RAG Optimization
ChatBees optimizes RAG for internal operations like customer support, employee support, etc., with the most accurate response and easily integrating into their workflows in a low-code, no-code manner. ChatBees' agentic framework automatically chooses the best strategy to improve the quality of responses for these use cases. This improves predictability/accuracy enabling these operations teams to handle higher volume of queries.
More features of our service:
Serverless RAG
Simple, Secure and Performant APIs to connect your data sources (PDFs/CSVs, Websites, GDrive, Notion, Confluence)
Search/chat/summarize with the knowledge base immediately
No DevOps is required to deploy and maintain the service
Use cases
Onboarding
Quickly access onboarding materials and resources be it for customers, or internal employees like support, sales, or research team.
Sales enablement
Easily find product information and customer data
Customer support
Respond to customer inquiries promptly and accurately
Product & Engineering
Quick access to project data, bug reports, discussions, and resources, fostering efficient collaboration.
Try our Serverless LLM Platform today to 10x your internal operations. Get started for free, no credit card required — sign in with Google and get started on your journey with us today!
To start, I must create a knowledge base in Azure AI Search. A knowledge base is a structured set of information about a subject that can be used to inform an RAG architecture. I can use it to ask and answer questions or to solve problems. To set up a knowledge base, I need to create a data source, a search index, and a skillset. A data source is where I can get content, like an Azure blob storage account or an Azure SQL database. A search index is a structure for how I want to search my data. A skillset is a set of skills that extracts information from my data.
I can create a knowledge base in Azure AI Search by using the Azure AI Search .NET SDK and the Azure AI Search REST API. To do so, I need to use the Azure AI Search SDK to create a data source, a search index, and a skillset, and then the Azure AI Search REST API to create a knowledge store. After I create a knowledge store, I can add content to it with the Azure AI Search .NET SDK and the Azure AI Search REST API.
Integrating Azure AI Search with Language Models
There are different ways to integrate Azure AI Search with language models, including using SDKs like Python, .NET, JavaScript, and Java. Some of the approaches to integrate Azure AI Search with language models are:
Azure AI Studio
Azure AI Studio is a fully managed cloud-based service that enables you to build, train, and deploy machine learning models using a vector index and retrieval augmentation.
Azure OpenAI Studio
Azure OpenAI Studio is a fully managed cloud-based service that enables you to build, train, and deploy machine learning models using a search index with or without vectors.
Azure Machine Learning
Azure Machine Learning is a fully managed cloud-based service that enables you to build, train, and deploy machine learning models using a search index as a vector store in a prompt flow.
Python, .NET, JavaScript, and Java
You can use Python, .NET, JavaScript, and Java to create custom end-to-end solutions for integrating Azure AI Search with language models. These templates give you more control over the architecture of the RAG solution.
Azure AI Search is a powerful tool for implementing an RAG architecture. Its indexing and query capabilities, combined with the security and scalability of the Azure cloud, make it an ideal choice for generating AI over proprietary content. By setting up a knowledge base and integrating Azure AI Search with language models, you can create a comprehensive RAG solution tailored to your specific needs.
Complete Guide for Designing and Deploying an AWS RAG Solution
To get started with Azure RAG, you can use Azure AI Studio to create a search index. This step helps you decide what model to use for language models and understand how well your existing index works in an RAG scenario.
Azure OpenAI Studio allows you to experiment with prompts on an existing search index in a playground, giving you insights into which model to use, based on how well your existing index performs. The "Chat with your data" solution accelerator helps in creating your custom RAG solution, while the enterprise chat app templates deploy Azure resources, code, and sample data to provide an operational chat app in as little as 15 minutes.
Review Indexing Concepts and Strategies
Before ingesting data, review indexing concepts and strategies to determine how you want to ingest and refresh data. Decide on whether to use vector search, keyword search, or hybrid search based on the type of content you need to search over and the kind of queries you want to run.
Custom RAG Pattern for Azure AI Search
A high-level summary of the pattern includes starting with a user question or request, sending it to Azure AI Search to find relevant information, sending the top-ranked search results to the LLM, and then generating a response to the initial prompt using the LLM's natural language understanding and reasoning capabilities.
Searchable Content in Azure AI Search
In Azure AI Search, all searchable content is stored in a search index hosted on your service. A search index is designed for fast queries with millisecond response times. Internally, the data structures of a search index include inverted indexes of tokenized text, vector indexes for embeddings, and unaltered text for cases requiring verbatim matching.
Content Retrieval in Azure AI Search
Once your data is in a search index, you can use the query capabilities of Azure AI Search to retrieve content. In a non-RAG pattern, queries make a round trip from a search client, while in an RAG pattern, queries and responses are coordinated between the search engine and the LLM.
Structure the Query Response
A query's response provides input to the LLM, so the quality of your search results is critical. Results are in a tabular row set and depend on the fields and rows that are included in the response.
Rank by Relevance
Relevance is key in improving the quality of search results sent to the LLM. Using scoring profiles, semantic ranking, and hybrid queries with text and vector fields results in the most relevant search results using Azure AI Search.
Integration Code and LLMs
A complete RAG solution involving Azure AI Search requires various components and code to succeed. Understanding LLM integration, interaction, and APIs is crucial to successfully pass search results to an LLM for an effective RAG solution using Azure AI Search.
Use ChatBees’ Serverless LLM to 10x Internal Operations
ChatBees is a powerful tool that optimizes Azure RAG for internal operations such as customer support, employee support, and more. This tool ensures the most accurate responses are delivered and easily integrated into workflows in a low-code, no-code manner. What sets ChatBees apart is its agentic framework, which automatically selects the best strategy to enhance response quality for various use cases. This enhancement in predictability and accuracy enables operations teams to efficiently handle higher volumes of queries.
Serverless RAG: Simple, Secure, and Performant APIs
A significant feature of the ChatBees service is its Serverless RAG. This feature offers simple, secure, and performant APIs that seamlessly connect data sources such as PDFs, CSVs, websites, GDrive, Notion, and Confluence. Users can quickly search, chat, and summarize knowledge base content without DevOps deploying and maintaining the service.
This makes accessing onboarding materials and resources easy, whether for customers or internal employees like support, sales, and research teams. Sales teams can easily find product information and customer data, while customer support can respond to inquiries promptly and accurately.
Use Cases of ChatBees for Internal Operations
ChatBees' application for internal operations spans across various departments and functions. For onboarding purposes, it offers quick access to necessary materials and resources for both customers and internal employees. Sales teams benefit from sales enablement through easy access to product information and customer data.
Customer support teams can respond to inquiries promptly and accurately, fostering better client relationships. ChatBees facilitates quick access to project data, bug reports, discussions, and resources in product and engineering, promoting efficient collaboration among team members.
Try ChatBees' Serverless LLM Platform Today
Ready to revolutionize your internal operations? The ChatBees Serverless LLM Platform offers a seamless solution to enhance your team's efficiency. Get started for free without the need for a credit card. Simply sign in with Google to initiate your journey with us today!