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The Problem: Scaling Customer Support in HubSpot Service Hub
HubSpot has become a go-to CRM and ticketing system, with many businesses adopting Service Hub to manage customer inquiries. However, as eCommerce companies introduce new products or SKUs, the volume of support tickets grows exponentially.
A significant portion of these tickets consists of repetitive queries such as:
- “Where’s my order?”
- Refund or cancellation requests
- Order tracking inquiries
- Issues with defective or incorrect shipments
- Marketing-related emails or simple acknowledgments like “Thank you”
The challenge? Agents spend 1-2 hours per day manually categorizing incoming tickets, sorting them into queues such as spam, refunds, cancellations, manual verification, and tracking requests. This inefficient workflow consumes valuable time, leading to backlogs and slower response times.
Even with chatbot deflections reducing 30-60% of the ticket volume, an SMB with 5-10 agents can still face 2,000-4,000 tickets per month. Given an agent handles 20 tickets per day, each taking 30-45 minutes, the workload quickly becomes overwhelming.
Additionally, agents often spend 15-20 minutes per ticket searching for customer history, order details, refund eligibility, or past interactions—further slowing resolution time.
The Solution: AI-Powered Automation with ChatBees.ai
ChatBees.ai seamlessly integrates with HubSpot Orders and Service Hub, bringing intelligent automation that optimizes ticket management and reduces agent workload.
1. AI-Powered Ticket Categorization
Instead of agents manually sorting tickets, ChatBees automatically categorizes incoming emails and tickets into appropriate queues—saving an entire workday per week for support teams. AI ensures high accuracy, allowing agents to focus on resolving issues rather than triaging them.
2. Instant Customer Context & Resolution Suggestions
When an agent opens a ticket, ChatBees provides: ✔ Full customer context—order history, past interactions, refund status, and previous resolutions
✔ AI-generated resolution suggestions based on historical tickets, the knowledge base, and CRM data
✔ Automated responses for common queries like "Where’s my order?"—fetching tracking details directly from HubSpot’s Deals or CRM
This means no more time wasted searching for information—agents start their shift with everything they need to resolve tickets faster and more effectively.
3. AI as a 24/7 Backend Agent
ChatBees operates continuously, ensuring tickets are processed even when human agents are offline. By pre-processing tickets and preparing responses, ChatBees allows human agents to focus on approvals and complex, high-value queries.
The Result: Smarter, More Efficient Customer Support
With ChatBees.ai, HubSpot Service Hub customers experience: ✅ 40-50% faster ticket resolution
✅ 30-60% ticket deflection through automation
✅ 1 full workday per week saved on ticket triaging
✅ Agents focusing on high-value queries rather than repetitive tasks
For growing businesses using HubSpot Service Hub, AI automation is no longer a luxury—it’s a necessity. ChatBees.ai ensures customer service teams scale efficiently, handle surges in ticket volume, and deliver superior customer experiences with less manual effort.
