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Responsive and reliable customer support is critical to the success of a product. A typical support agent handles tens or even hundreds of tickets on a given day. Many have chosen ChatBees to simplify their workflow. In this blog, we will explore how ChatBees can seamlessly integrate into your favourite knowledge bases and CRM systems within minutes.
How Does It Work?
When a new ticket is opened, ChatBees automatically analyzes and triages it. The system then searches your knowledge base, as well as existing and resolved tickets, to find similar issues that have been encountered before. ChatBees intelligently integrates this information into a coherent response. Support agents have the opportunity to modify or fine-tune the response before it is sent to the customer. Follow-up questions from the customer are handled in a similar manner.
How Do I Set It Up?
Log into ChatBees and connect to your knowledge base. Then configure ingest frequency. Connect to your CRM system with a click of a button - that's it!
What Knowledge Bases Does ChatBees Support?
ChatBees supports Confluence, Notion, Google Drive, documents (for example, pdfs and MS word documents). ChatBees can also crawl public websites.
What Happens If I Update My Knowledge Base?
ChatBees can periodically retrain your AI so you never have to worry about keeping your knowledge base in sync with your Copilot.
